Customer Support Specialist - Technical

The Red Hat Global Learning Services (GLS) team is looking for a Customer Support Specialist to join our Remote Proctoring team in Brno, Czech Republic. In this role, you will need to know and believe in delivering exams the Red Hat way. You’ll be responsible for maintaining the academic integrity of our performance-based exams by validating credentials of exam participants and monitoring them remotely. As a Customer Support Specialist, you will coordinate with the back-end exam support team to ensure that candidates get the best possible experience.



**What you will do:**



+ Validate the identity of candidates

+ Effectively manage multiple simultaneous certification exams

+ Ensure timely start and completion of each individual exam session

+ Monitor candidates with vigilance and intervene in the event of protocol variances

+ Escalate to manager as appropriate

+ Coordinate with the Exam Support team to fac...