Customer Support Specialist

Summary See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $89,508 - $ 116,362 Columbus, OH: $93,400 - $121,422 Dayton, OH: $92,841- $120,696 Fort Belvoir, VA: $102,415- $133,142 New Cumberland, PA: $102,415- $133,142 Ogden, UT: $89,508 - $ 116,362 Philadelphia, PA: $98,630- $128,221 Richmond, VA: $93,499- $121,551 Responsibilities Integrates organizational input and documentation in developing the IT Plans and revises and maintains such plans as required including involvement with both long- and short-range aspects of such plans. Performs oversight, direction, guidance and advisory services to division and office managers concerning unplanned and/or un-programmed needs requiring action for out-of-cycle inclusion in the Strategic and Business Plans. Ensures all information management initiatives are created and maintained in the IT Service Management solutio...