Customer Support Specialist - Wave 01

We’re looking for a Customer Support Specialist to support U.S. residential solar customers through inbound voice (primary) and email (secondary) channels. In this role, you’ll manage customer interactions end-to-end—from case creation in Salesforce to resolution, scheduling, and follow-up.

You’ll handle performance inquiries, billing questions, and service requests such as leaks, outages, maintenance, and appointment coordination. Success in this role requires strong communication skills, efficient call handling, and the ability to explain technical information in clear, simple terms to deliver a positive customer experience.

What will you do as a Customer Support Specialist

• Handle inbound voice calls and email inquiries from U.S.-based residential solar customers during standard business hours.
• Create, update, and resolve cases in Salesforce with complete, accurate, and audit-ready documentation.
• Assess incoming contacts, dete...