Customer Support Specialist - with fluent German

Cpl

Permanent Dublin, County Dublin Information and Record Clerks

Posted:

February 19, 2026

Location:

Dublin, County Dublin, Ireland

Job Description

A rapidly growing SaaS company is building a new Customer Support team in Dublin. As a Customer Support Specialist, you’ll play a key role in helping EMEA customers get the most out of the platform while delivering exceptional service and clear, thoughtful communication.
What You’ll Do
Build strong product knowledge and support customers via email and live chat
Troubleshoot software issues and resolve escalated queries
Communicate clearly with both technical and non‑technical users
Provide guidance on marketing, sales, and e‑commerce setup questions
Document solutions and contribute to improving support processes
Use AI tools to streamline workflows and work more efficiently
What do you bring?
Fluency in English and German
• 1+ years in a customer-facing role, ideally involving SaaS or technical troubleshooting
• Strong communication skills and the ability to simplify technical concepts<...
                

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Job Overview

Job Type: Permanent

Location: Dublin, Ireland

Posted: February 19, 2026

Deadline: March 31, 2026