Customer Support Supervisor

Company Overview

Established by experts with more than 25 years of experience, Energy Service Partners Inc is proud to be a loyal solar installation company for California and Texas. Always aware of the importance of the customer experience and quality installation, we cover every step and make sure our customers are pleased.

Position Overview

ESP is seeking a Customer Advocate Supervisor who will be responsible for managing a team of individuals who receives inbound calls, chats, and emails from sales reps and homeowners, as well as making outbound calls to homeowners. This position will be for ensuring our call center is available to intake calls and chats and our sales partners and the homeowners have a World Class Experience with ESP.

Responsibilities:

• Track call and chat queue analytics daily
• Weekly call recording auditing & quality control check
• Provide quality improvement training
• Hiring and training candidate...