Customer Support Supervisor

Overview

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

The Customer Support (CS) Supervisor at Bitso is responsible for leading, training, developing, and guiding our customer support agents to ensure they provide the best experience to our users. The role also involves devising strategies to create effective and valuable content for our various communication channels. Additionally, this position is responsible for formulating and implementing service and productivity strategies within the CS team.

Reports To

Customer support & KYC manager

Who You Are

• Dynamic mindset, prepared to adapt and...