Customer Support Team Lead

Location: Islamabad, Pakistan
Department: Customer Support
Reports To: Senior Operations Manager
Company: Swapp
About Swapp
Swapp is a fast-growing mobility startup transforming how people access and experience transportation. We provide flexible car subscription solutions that eliminate the traditional constraints of ownership — giving customers freedom, convenience, and choice.
We are now hiring a Customer Support Team Lead to drive performance, quality, and customer satisfaction across our support operations in Islamabad.
Role Overview
As the Customer Support Team Lead, you will oversee the daily performance of our customer support agents, ensuring high-quality interaction, efficient ticket resolution, and excellent customer satisfaction. You will coach, mentor, and manage a team responsible for handling inbound calls, outbound calls, chat support, and email communication. Your role will be critical in maintaining performance standards, reducing escalations, ...