Customer Support Team Lead - KPI-Driven Coaching

Nysonian Inc. is seeking a Team Lead for their customer support team in Islamabad, Pakistan. In this role, you will manage daily operations for a team of 8 to 10 agents, ensuring high performance and quality in support tickets. The ideal candidate has 3 to 5 years of experience in a leadership role, with a strong focus on communication and data analysis.

You will foster a professional environment, coach agents on best practices, and maintain team morale while ensuring compliance with standard operating procedures.