Customer Support Team Leader

• Lead and mentor a high-performing customer service team
• Drive customer satisfaction while achieving sales and service KPIs
• Gain hands-on leadership experience

At Winning Group, we’re more than a retailer – we’re Australia’s leading experience company. Since 1906, we’ve been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting-edge technology. Our brands include Winnings, Appliances Online, Winning Services, Rogerseller, Spence & Lyda, Ora, and Andoo.

Reporting to the Customer Support Manager, the purpose of this role is to make sure that all Appliances Online customers have a positive experience from start to finish when dealing with us. 

Leading a team, this role consists of dealing with customers to resolve issues and discuss our services, understanding business processes and tools we use to measure customer satisfaction, understanding the internal workings of the business and th...