Customer Support Team Leader (Bogotá)

As a Customer Support Team Leader, you will oversee the day-to-day operations of a US-focused customer support team.

Your primary responsibility is to lead, coach, and develop the team while ensuring a consistently excellent customer experience.

You will also play a key role in improving support processes, documentation, and automation, working closely with cross-functional teams to drive operational excellence.

This role is adecuado for a hands‑on leader who enjoys balancing people management with operational improvement in a fast‑paced, global environment.

Key Responsibilities

Team Leadership & Development

• Lead and manage a team of customer support professionals, including regular one‑on‑ones and performance reviews.
• Provide ongoing coaching and feedback to support skill development and improve customer outcomes.
• Foster a positive, collaborative team culture focused on accountability and growth.
• Partn...