Job Description
As a Customer Support Team Leader, you will oversee the day-to-day operations of a US-focused customer support team. Your primary responsibility is to lead, coach, and develop the team while ensuring a consistently excellent customer experience. You will also play a key role in improving support processes, documentation, and automation, working closely with cross-functional teams to drive operational excellence.
This role is ideal for a hands-on leader who enjoys balancing people management with operational improvement in a fast-paced, global environment.
Key Responsibilities
Team Leadership & Development
Lead and manage a team of customer support professionals, including regular one-on-ones and performance reviews.
Provide ongoing coaching and feedback to support skill development and improve customer outcomes.
Foster a positive, collaborative team culture focused on accountability and growth.
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