Job Description
Company Description
fibertime is South Africa's fastest-growing telco, building affordable, pay-as-you-go internet access for township communities across the country. Our mission is simple: connect everyone to great, affordable internet — for R5 a day, no T&Cs.
With operations expanding across all major provinces and a growth pipeline of over 2 million homes under build (and another 2 million earmarked for further expansion), fibertime combines deep infrastructure execution with a customer-centric, technology-driven operating model. We're scaling nationally and shaping the next chapter of South African connectivity.
WHAT WE ARE LOOKING FOR:
The Customer Support Team Leader oversees the daily operations of a team of Customer Support Consultants, ensuring consistent service delivery, quality standards, and positive customer experiences. The role drives coaching, performance management, and small operational improvement initiatives using QA, system, and perf...
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