Customer Support Team Leader

Scale Shore Consulting is looking for a customer support team leader with 3 years -experience. This position is responsible for leading, inspiring, and developing a team of Customer Support Administrators to ensure customers receive exceptional end-to-end aftercare and feel genuinely supported at every stage of their journey.

As a champion for customer advocacy, you will embed a culture of ownership, empathy, and service excellence, while ensuring team performance, quality standards, and compliance requirements are consistently met.

Key Responsibilities

• Lead, coach, and motivate the Customer Support team to deliver outstanding customer outcomes
• Embed a customer-first culture, values, and service standards across the team
• Oversee end-to-end aftercare queries, ensuring timely, accurate, and empathetic resolution
• Act as an escalation point for complex or sensitive customer issues and complaints
• Monitor team performance, qual...