Customer Support Team

Customer Service Support

We are seeking a proactive and detail-oriented
Customer Service Support Specialist
to join a growing property management operations team. This role focuses on handling resident and applicant inquiries, supporting rental application workflows, and ensuring smooth day-to-day customer interactions within a structured, SLA-driven environment.

This position is ideal for someone organized, responsive, customer-focused, and comfortable working within defined processes and timelines.

Key Responsibilities

Customer & Applicant Support

• Respond promptly to inquiries from residents, applicants, and prospects via email, chat, and support platforms.
• Provide clear, professional, and empathetic communication at all times.
• Guide applicants through rental application requirements and documentation processes.

Application & Workflow Management

• Process and review rental applications accurate...