Customer Support Tier 2

RESPONSIBILITIES
Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Japanese to English or Chinese and vice versa.
Report and minutes writing in Japanese and/ or English.
Attend Japanese client meeting if required
Requirements
REQUIREMENTS
English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
2-3 years of experience of working in a global en...