Customer Support Virtual Assistant

Responsibilities:

• Respond to customer inquiries via email and chat in a professional, friendly, and timely manner.
• Assist with order issues, tracking, refunds, and general product questions.
• Maintain accurate and organized records of all customer communications.
• Collaborate with the team to improve response times and overall customer satisfaction.
• Provide feedback on recurring customer concerns to help improve product offerings and internal processes.
• Manage customer inquiries for our rodent control product line.
• Ensure exceptional customer experiences across multiple channels by providing timely and accurate responses.

Qualifications:

• Bacherlor's degree in any field
• Previous experience in e-commerce or customer service is preferred.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Abili...