Customer Support Virtual Assistant

Our client is an Australian streetwear and athleisure fashion brand that sells online to domestic and international customers. They operate in a fast-paced e-commerce environment with a strong focus on brand image, customer experience, and operational efficiency.

They are now looking for a Customer Support Virtual Assistant to manage day-to-day customer service communications via email, support administrative tasks, follow established SOPs, and escalate complex cases while maintaining professionalism and brand standards.

Job/Role Responsibilities:

• Respond to customer emails via Gmail/support inbox within agreed response times.
• Handle common customer enquiries, including order status, tracking, shipping delays, courier follow-ups, size/product queries, and address changes.
• Process refund and return requests strictly following guidelines.
• Check order status and fulfilment details in Shopify.
• Provide accurate tracking inform...