Job Description
Team Leader – Customer Support
Location: Kohat Enclave, Pitampura, Delhi (Work from Office)
Salary - 28,000 - 35,000
Immediate Joiner Preferred!!
Preferred Experience in D2C, E-commerce, Beauty, or Wellness brands!
Responsibilities
* Lead and manage the Customer Support team.
* Monitor team performance and ensure service targets are achieved.
* Handle customer escalations and provide effective resolutions.
* Conduct team training, coaching, and performance reviews.
* Prepare reports and maintain customer service quality standards.
* Coordinate with internal teams to ensure smooth customer experience.
Requirements
* 3–4 years of experience in Customer Support, with at least 2 year in a Team Leader role.
* Strong communication and team management skills.
* Ability...
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