Customer Technical Services Analyst II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Technical Services Analyst II

Overview
• Working in a multilingual environment, to act as the single point of contact for customers and key stakeholders, providing first contact resolution where applicable.
• To respond to customer requests received via a number of channels including telephone calls and emails, ensuring that SLAs and KPIs are adhered to.
• Monitors the MasterCard networking envir...