Customer technical support

Designation: Engineer
Experience: 1 – 3 years
Location: Chennai – Ambit IT Park
Job Responsibilities:
 Candidate would be responsible for handling customer calls and troubleshooting technical issues
related to Netgear Devices.
 Ensure resolution provided in the first interaction with the customer
 Acquiring knowledge about the newly released products and recent updates.
 Ensure that each customer receives outstanding service by providing a friendly environment, which
includes greeting and acknowledging every customer, maintaining solid product knowledge and all
other aspects of customer service
 Position and sell Premium support contracts to customers based on their support entitlement.
Desired Skills: *(International Voice Process Experience Required)*
 Self-Motivated, Ability to Work Under Pressure
 Should have good comprehensibility and understandability of what customers want
 Should have critical thought process and decision-mak...