Customer Technical Support Specialist

Customer Technical Support Specialist

Join Mediq and play a key role in keeping critical healthcare technology running smoothly, while growing your technical and customer service expertise in a supportive Nordic team.

About the Role

As a Customer Technical Support Specialist, you'll be the essential connection between customers, service engineers, suppliers, and internal sales teams. Your work ensures fast, reliable support and outstanding customer satisfaction every day.

Key Responsibilities – What You’ll Do

• Provide technical support and handle service requests via phone, ticketing system and email
• Coordinate service cases with engineers and maintain contracts, maintenance data and service invoicing in the ERP system
• Support service logistics including equipment registration, repair handling, loan equipment coordination and cleaning procedures
• Manage spare parts and tools: creation and ordering of ...