Customer Technical Support Specialist (Help Desk)

**Overview**

CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE)

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. As a key member of the IT Support Team, the Help Desk Specialist will manage accounts, networks, and security, ensuring seamless connectivity across multiple environments, including uRDTE, cRDTE, SDREN, and NMCI. The ideal candidate will safeguard network integrity, enforce security compliance, and ensure reliable access for users.





**Responsibilities**

+ Provide on-site and remote desktop support focused on RDT&E connectivity.
+ Offer phone support for RDT&E connectivity and Active Directory domain account management.
+ Assign and maintain IP addresses in the IPA Database as requested.
+ Utilize the ServiceNow t...