Customer Voice and Insights Specialist

Customer Voice & Insights Specialist – Permanent Full Time – Auckland – Advertising, Arts & Media

The Customer Voice & Insights Specialist joins Sky New Zealand’s Customer team and reports to the Customer Experience & Voice Lead, playing a key role in turning customer feedback, behavioural data, and research into actionable insights across TV, Broadband, Neon, Sky Sport Now, and Sky Free.

Responsibilities

• Support and evolve Sky’s Voice of the Customer (VoC) programme, reporting, and insight capability
• Shape problem definition and quantify opportunities using customer, business, and operational insights
• Ensure data integrity, governance, and consistency across all reporting and analysis
• Leverage AI, automation, and emerging technologies to accelerate insight generation and efficiency
• Communicate insights clearly and persuasively through dashboards, storytelling, and presentations
• Partner with...