Customs Business Development Manager

IN THIS ROLE YOU WILL:
Build customer pipeline - Seeks and prospects for high value target accounts to win new customers
Work on Customer Relationship - Builds rapport and trust with customers by being informed about customer's business and the market
Assess the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
Support customer retention by conducting joints visits and organizing workshops inviting customers to share information on updated regulations, products, etc.
Ensure successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
Use networks within the various Sales channels within DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
Collect relevant customer information for the RFI/RFP/RFQ...