Customs Business Development Manager

IN THIS ROLE YOU WILL:

• Build customer pipeline - Seeks and prospects for high value target accounts to win new customers
• Work on Customer Relationship - Builds rapport and trust with customers by being informed about customer's business and the market
• Assess the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
• Support customer retention by conducting joints visits and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Ensure successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Use networks within the various Sales channels within DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
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