Custumer Service

Your Responsibilities

• Handle inbound customer interactions via phone, email, and/or chat in French

• Provide support related to:

• Product usage & basic troubleshooting

• Orders, deliveries, returns, and general inquiries

• After-sales and account-related support

• Ensure a high-quality customer experience

• Accurately document interactions in internal systems

• Meet defined quality, productivity, and customer satisfaction KPIs

• Escalate complex cases when needed and follow resolution procedures

• Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

• Native or near-native French (C1/C2)

• Good command of English (B2 or higher)

• Str...