CX Acceleration Manager / Consultant

Job Description

Who We're Looking For

At Zendesk, we believe that customer service is a superpower. Our CX Acceleration Team is a fast-paced, high-impact group operating like an internal startup, dedicated to helping our Enterprise clients unlock the full potential of their Zendesk investment, fast. We thrive on kindness, collaboration, and a shared mission to empower customers to achieve transformative success in a dynamic market.

We're looking for a seasoned, empathetic, and action-oriented consultant to join our team. If you are passionate about blending deep hands-on technical mastery and Zendesk administration with strategic consulting—if you love solving complex, high-stakes customer problems and immediately seeing your work drive measurable business outcomes—then you belong with us. This role is a central connector within Zendesk, giving you the visibility and influence to redefine CX implementati...