CX Advocate

Overview
The Customer Experience (CX) Advocate at RealPage is responsible for providing first-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage's property software and platforms.
Responsibilities
Provide first-tier technical supportto customers via phone, email, or chat.
Troubleshoot and resolve basic issues related to RealPage products
Escalate complex issues to r elevant support teams with detailed documentation
Guide customers through step-by-step solutions, ensuring clear communication
Maintain accurate records of customer interactions and resolutions in the ticketing system
Assist with basic so ftwar
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