CX and Business Transformation

Job Description:

Develop and deploy Continuous Improvement Strategy and Roadmap

• Develop Operation Excellence strategy and roadmap, identifying and resourcing high-impact initiatives across AIA Operation.
• Ensure transparency of strategy and efforts to leadership and lead the process of management review of the Operational Excellence portfolio.
• Standardize approach for and application of Lean/Six Sigma tools, and methods (whichever best benefits the business).
• Ensure OE standards (e.g. DMAIC, Lean, Root Cause Analysis) are being used for problem solving (tools and methods) and daily continuous improvement.
• Champion use of KPI / metric management for data-based decision making. Train and coach candidates on Lean methods, mentor candidates to completion and certification.

Business Partner in Leading and Coaching Change

• Provide primary suppor...