Job Description
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Join to apply for the CX Assurance Manager role at Globe Telecom
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
CX Assurance & Quality Leadership Summary
Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels—agent-assisted, digital, field, and in-store. Ensures consistent, proactive monitoring to uphold service excellence and prevent customer experience (CX) failures.
Drives Perfect Order execution by overseeing accurate, timely, and seamless order processing, collaborating with cross-functional teams to resolve systemic issues and prevent...
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