CX Backoffice Process Optimizer

DiDi Chuxing

Full-time Mexico, Ciudad de México Inteligencia empresarial y análisis

Posted:

February 25, 2026

Location:

Mexico, Ciudad de México, Mexico

Job Description

                    A leading mobility technology platform in Mexico City is seeking a CX Analyst for Backoffice Escalations. This role involves owning the end-to-end Backoffice CX processes, analyzing data to improve resolutions, and collaborating with multiple stakeholders. Ideal candidates should possess experience in CX roles, strong process design knowledge, and an analytical mindset. The company fosters a diverse and inclusive environment, emphasizing user value and data-driven decision making.
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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: February 25, 2026

Deadline: April 06, 2026