CX Business Analyst

This is an opening for one of our top MNC customer ( VidaXL Services (PH) Inc )
ORGANIZATIONAL POSITION
Reports directly to: CX Technology & Innovation Manager
Span of control: The CX Business Analyst conducts continuous research internally and externally to identify improvement opportunities within the CX domain, in terms of automation, costs reduction, process optimization. Upon project completion the Business Analyst will monitor results to ensure the value delivered is on par with the business case, or define best next steps to get it on par. The CX Business Analyst operates within the eCommerce department.
PURPOSE OF THE JOB
The Business Analyst proposes solution-oriented changes within CX/CS. They accomplish this through research-gathering and data analysis, collaborating with cross-domain teams, presenting a range of data-driven solutions to ensure all aspects of a business case are compatible, so that the team can easily implement the solutions. The Business Anal...