CX, Client Loyalty (Senior) Professional

CHANEL

Full-time South Korea, Seoul Business Operations Specialists

Posted:

March 02, 2026

Location:

South Korea, Seoul, South Korea

Job Description

Job Mission:
CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging a new omni-channel eco-system.
This position assumes responsibilities of supporting the FBP CX Experience Strategy Manager in:
Serve as a bridge between strategy and execution, translating loyalty and client insights into practical, on-the-ground actions that support retail excellence and brand standards. 
Own and elevate the all-year-long membership program end-to-end, ensuring seamless operations, disciplined budget and inventory management, and scalable planning that drives both client value and business impact. 
Partner closely with Retail teams to design and execute clienteling strategies that strengthen client relationships, improve retention, and accelerate long-term loyalty across key client segments.
Own the management and performance tracking of the Client Satisfaction Survey (CSS), including result ana...
                

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Job Overview

Job Type: Full-time

Location: South Korea, South Korea

Posted: March 02, 2026

Deadline: April 11, 2026