CX & CS Operations Leader — Data-Driven, Scalable Impact

A progressive digital solutions company in Bournemouth seeks a strategic and results-driven CX/CS Operations Manager to improve customer success through operational excellence. In this role, you will own the reporting and performance of all CX initiatives and collaborate with senior leadership to define CX strategies. The ideal candidate has proven experience in SaaS environments, strong analytical skills, and expertise with CRM platforms. Competitive benefits include 25+ days of annual leave and private medical insurance.
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