CX Design Journey & Process

XL Axiata

Permanent South Jakarta, Jakarta Other-General

Posted:

June 08, 2026

Location:

South Jakarta, Jakarta, Indonesia

Job Description

 CX Design Journey & Process 
 Description: 
Description

Shaping the customer experience (CX) and optimizing customer journeys and processes to enhance satisfaction, loyalty, and business performance
Job Accountabilities : 
Develop and implement customer-centric strategies to enhance the overall customer experience. 
Analyze customer journeys and identify pain points and opportunities for improvement. 
Streamline and improve internal processes to create efficiencies and reduce customer effort
Utilize data-driven insights to make informed decisions and drive process improvements.
Collaborate with internal and external stakeholders to ensure alignment with customer-focused initiatives.
Monitor and measure the impact of CX and process enhancements, making data-driven adjustments as needed
Responsible for understanding, implementing the requirements of the occupatio...
                

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Job Overview

Job Type: Permanent

Location: South Jakarta, Indonesia

Posted: June 08, 2026

Deadline: July 18, 2026