CX Episode Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Episode Champion is crucial in enhancing customer experience, making it a key differentiator for Globe. This role will focus on the experience for their specific lifecycle episode by co-creating the episode's North Star and leading initiatives for significant customer experience improvements. This role utilizes the Voice of the Customer and Voice of Operations to pinpoint challenges and opportunities. The CX Episode Champion work with the CX Project Delivery team as well as other teams outside CXM such as but not limited to PEDG, Brands, Network, etc. to ensure projects align with the episode's experience vision.

DUTIES AND RESPONSIBILITIES:

Champion the Episode North Star Experience

• Establish and communicate the North St...