CX Experience Lead: Content & Product Insight

تابي is seeking an experienced Experience Lead to connect CX insights with product ideation, influencing product decisions based on agent and customer feedback. This high-impact role requires strong judgment and the ability to navigate complex stakeholder interactions.

Key responsibilities include authoring CX content, monitoring ticket trends, and driving actionable insights to improve customer experience. Candidates must have over 5 years of experience in CX operations and be fluent in both English and Arabic.