Job Description
About the Amartha
At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.
About the Team
The Customer Experience (CX) Innovation team is responsible for driving continuous improvement across customer service operations through technology, data, and process innovation. The team works closely with Product, Engineering, Data, Operations, and external vendors to ensure scalable, efficient, and customer-centric service delivery. As CX Innovations Lead, you will play a critical role in shaping the future of CX by leveraging automation, AI, and system e...
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