CX Insight Lead, Europe — Drive Loyalty & CLV

A leading device protection firm is seeking a Customer Experience Manager for Europe to enhance the customer journey through data-driven insights. The role involves evolving the Voice of Customer frameworks and driving improvements in customer retention and satisfaction. Ideal candidates will have over 5 years of experience in customer insights, excellent analytical and storytelling skills, and a background in translating findings into actionable business strategies. The position operates in a hybrid model, with 3 days in-office and 2 days remote.
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