CX Lead: AI-Driven Bookkeeping & Growth (Toronto)

A pioneering AI company based in Toronto seeks a Customer Experience Lead to enhance the customer journey for small business owners and accountants. The role involves optimizing business processes, delivering exceptional customer experiences, and translating user feedback into actionable insights. Ideal candidates should have strong accounting knowledge, 3-7 years in SaaS Customer Success, and exceptional communication skills. This position offers a competitive salary, equity, and comprehensive benefits.
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