CX Manager

**Our Story**
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

We’re seeking a strategic CX Manager to lead cross-functional teams in designing and delivering customer journeys that drive satisfaction, loyalty, and advocacy.

You’ll turn insights into action—facilitating journey mapping workshops, prioritizing high-impact initiatives, and aligning business and technical teams to execute seamless experiences. With strong analytical and technical skills, you’ll ensure every CX intervention is measured, optimized, and delivers real value.

**The Role**

+ Lead and support the execution of strategic customer experience initiatives in partnership with business and IT leaders.
+ Analyze customer feedback and perf...