CX Manager

Our Story Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. We're seeking a strategic CX Manager to lead cross-functional teams in designing and delivering customer journeys that drive satisfaction, loyalty, and advocacy. You'll turn insights into action-facilitating journey mapping workshops, prioritizing high-impact initiatives, and aligning business and technical teams to execute seamless experiences. With strong analytical and technical skills, you'll ensure every CX intervention is measured, optimized, and delivers real value. The Role Lead and support the execution of strategic customer experience initiatives in partnership with business and IT leaders. Analyze customer feedback and performance data to drive metrics-based decision-making an...