CX ops manager

About The Company

Your Path, Our Journey. If you see technology as a way to smooth your path in life, our team does too. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about. We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We pioneer innovative solutions that start in Brazil and scale up to more than 12 countries where DiDi operates, encompassing sustainability, safety, artificial intelligence, financial markets, and much more.

About The Team / Role

Customer experience is fundamental to providing a great experience for the millions of people who use our services. Our team is big, collaborative, and ful...