CX Order Management Specialist

Key role and responsibilities:

Achieve business objectives on service delivery performance and asset recovery returns for RMA/service replacement orders

Engage, collaborate and manage communications and actions with customers, partners, third-party suppliers/vendors, and key stakeholders.

Manage, own and resolve service order/RMA escalations, recover customer sentiments, and set expectations. You will be assigned duty manager work shifts during the business day and on-call rotation shifts to support after business hours or on public holidays.

Lead, collaborate, execute, and provide technical or subject matter expertise support for projects and tasks assigned.

Engage and align with global functional program and project teams and may require to work outside the regular business hours.

Establish customer relationships and provide value beyond initial customer requests.

Build and optimize processes, policies, and work instructi...