CX Program & Insights Analyst

Job Description

**POSITION:** **CX Program & Insights Analyst**

**Position Summary:**

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. Reporting to the Director of Market Research and Segmentation, the CX Program & Insights Analyst is responsible for managing the day-to-day operations of the customer feedback (or CX) program, analyzing customer and market data, and supporting customer segmentation to drive customer-centered, data-driven decision-making throughout CSB.

**Key Result Areas** **:**

· Manage day-to-day management of the CX program, ensuring effective operations of ongoing customer feedback loops, optimizing program setups, and monitoring results

· Identify key trends and actionable insights from customer feedback, partnering with internal teams t...