CX Project Officer

Job Summary
The Customer Experience and Project Officer is responsible for supporting RCBC Wealth Management Group's (WMG) strategic initiatives in enhancing client journeys, improving service delivery, and embedding customer-centric practices across the organization. The role plays a key part in executing CX transformation projects, managing the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs, and driving process and digital innovations that deliver a seamless, best-in-class experience for RCBC Wealth clients.
How will you contribute?
Customer Experience (CX) Strategy and Design
Transformation and Process Re-engineering
Cross-Functional Collaboration and Change Management
Performance Tracking and Governance
Compliance and Risk Management
What will make you successful?
Bachelor's degree, preferably in Business, Information Technology, or a related quantitative field
Deep understanding of CX principles, client journey mapping, process imp...