CX Strategy & Automation Manager - Data-Driven Leader

A leading online dining reservation platform in Mexico City seeks a Customer Experience Manager to lead a multidisciplinary team focused on enhancing customer journeys and operational performance. The ideal candidate will possess over 5 years of experience in customer experience and 2 years in leadership, alongside strong analytical skills using tools like SQL and Snowflake. This hybrid role requires collaboration across global teams, ensuring efficiency and satisfaction in customer interactions.