Cx Supervisor

Get started on an exciting career at Element!_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
- Customer Experience Supervisor is responsible for the _understanding and deep analysis of the needs and expectations of the client that will allow the knowledge and correct classification of them, being responsible for all the Customer Journey Mapping across different user personas. Also being accountable for the data generation & analysis generated from different indicators as well as the operational dashboards updates and action plans. Consolidated expert on omnichannel or digital experience definitions and execution with a conscious data driven skill able to focus on continuous improvement of the Customer Experience, implementing agil...