CX Systems Business Architect

Job Overview

GVR is hiring a CX Systems Business Architect to join our dynamic, forward‑thinking Customer Experience (CX) Systems group. We want a pioneering, collaborative, and customer‑driven leader who will define the vision, operating model and multi‑year roadmap for the BA and Business Process Architecture practice; own the business architecture for customer service and sales operations; serve as the go‑to SME and escalation point for complex functional and system decisions; and, drive requirements elicitation, process mapping, practice leadership, governance, tooling, cross‑functional alignment, and end‑to‑end to elevate customer experience and sales effectiveness. Partnering with IT Solutions and PMO, you will establish governance, standards and KPIs, drive agile solution delivery (including UAT, change management and data migration), and champion continuous improvement to deliver scalable CX platforms and measurable business outcomes.

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