CX Team Lead: Coaching, QA & AI-Driven Ops

A leading fintech company in Mexico City is looking for a CX Team Lead to oversee agent performance and quality for their growing customer support team. The role involves coaching, quality assurance, and operational management, while leveraging data to enhance agent performance. Suitable candidates will have prior experience in frontline management and an understanding of BI tools. This position requires being on-site approximately 80% of the time.
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